Incident response

Stub. Define how the team detects, triages, communicates, and resolves production incidents—and how you learn afterward.

Severity levels

• (TBD) SEV definitions and examples.

Response flow

1. Detect — alerts, users, or internal reports.
2. Triage — assign an incident lead, assess impact.
3. Communicate — status page, internal channels, stakeholders (TBD).
4. Mitigate — stop the bleeding (rollback, feature flags, scale, etc.).
5. Resolve — root cause addressed or workaround stable.
6. Follow-up — postmortem within (TBD) days for SEV-*.

Related

• Monitoring and alerts for where signals come from.
• Rollback when mitigation requires reverting a release.